1. Introduction
TechNova Solutions LLC ("TechNova," "we," "us," or "our") is committed to protecting the privacy and security of the personal information we collect from visitors to our website (technova.support), clients, prospective clients, and other individuals who interact with our services.
This Privacy Policy describes the types of information we collect, how we use and share that information, and the choices available to you regarding our use of your data. By accessing our website or engaging our services, you acknowledge that you have read and understood this policy.
TechNova Solutions is headquartered in Austin, Texas, United States, and provides managed IT services to clients domestically and internationally. This policy applies to all data collected through our website, service engagements, support portals, and direct communications.
2. Information We Collect
We collect information in the following categories:
2.1 Information You Provide Directly
- Contact information: name, business email address, phone number, company name, and job title submitted through our contact forms, consultation requests, or direct communications.
- Service inquiry details: company size, industry, current IT infrastructure description, and specific service interests you provide when requesting an assessment or quote.
- Support communications: information submitted through our support portal, including ticket descriptions, attachments, and correspondence with our engineering team.
- Billing information: business address, payment method details, and invoicing information required to process service agreements. Payment card data is processed by our PCI-DSS compliant payment processors and is not stored on our systems.
2.2 Information Collected Automatically
- Device and browser data: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
- Usage data: pages visited, time spent on pages, referring URLs, click patterns, and navigation paths through our website.
- Log data: server logs that record requests made to our website, including timestamps, HTTP methods, and response codes.
2.3 Information from Third Parties
We may receive information about you from business partners, referral sources, or publicly available business directories. This information is limited to professional contact details and is used solely for business development purposes.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery: to provide, maintain, and improve our managed IT services, including remote monitoring, cloud management, cybersecurity operations, and helpdesk support.
- Communications: to respond to inquiries, provide requested information, deliver service updates, and send operational notifications related to your account.
- Business operations: to process invoices, manage service agreements, conduct internal analytics, and improve our service offerings.
- Security: to detect, prevent, and respond to security incidents, fraud, or other harmful activities on our website and within client environments we manage.
- Legal compliance: to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
- Marketing: with your consent, to send information about services, industry insights, or events that may be relevant to your business. You may opt out of marketing communications at any time.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Data Protection & Security
TechNova Solutions implements administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of your personal information. These measures include:
- Encryption: all data transmitted between your browser and our website is encrypted using TLS 1.2 or higher. Data at rest in our systems is encrypted using AES-256.
- Access controls: access to personal information is restricted to employees and contractors who require it for legitimate business purposes. All access is governed by role-based permissions and least-privilege principles.
- Infrastructure security: our systems are hosted in SOC 2 Type II compliant data centers with 24/7 monitoring, intrusion detection, and regular vulnerability assessments.
- Employee training: all TechNova personnel complete security awareness training upon hire and annually thereafter.
- Incident response: we maintain a documented incident response plan and will notify affected individuals and relevant authorities in the event of a data breach as required by applicable law.
While we implement industry-standard security practices, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using commercially reasonable measures.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and analyze site usage. The types of cookies we use include:
- Essential cookies: required for the website to function properly, including session management and security features. These cannot be disabled.
- Analytics cookies: help us understand how visitors interact with our website by collecting information about pages visited, session duration, and traffic sources. We use Google Analytics with IP anonymization enabled.
- Functional cookies: remember your preferences (such as language or region) to provide a more personalized experience.
You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website.
We do not use cookies for behavioral advertising or retargeting on third-party websites.
6. Third-Party Services
In the course of operating our website and delivering our services, we may share information with the following categories of third-party service providers:
- Cloud infrastructure providers: Amazon Web Services (AWS) and Microsoft Azure for hosting and data processing, governed by their respective data processing agreements.
- RMM and PSA platforms: Datto RMM and related professional services automation tools used to deliver managed IT services to our clients.
- Payment processors: PCI-DSS compliant payment processors that handle billing transactions on our behalf.
- Analytics providers: Google Analytics for website usage analysis, configured with IP anonymization and data retention limits.
- Communication tools: email service providers used to deliver transactional and, where consented, marketing communications.
All third-party service providers are contractually required to protect your information and may only use it for the specific purposes for which it was shared. We conduct due diligence on third-party providers to ensure they maintain appropriate security standards.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
- Contact form submissions: retained for 24 months from the date of submission, after which they are deleted unless a service relationship has been established.
- Client data: retained for the duration of the service agreement plus 36 months, or as required for legal or compliance purposes.
- Website analytics data: retained for 14 months in Google Analytics, after which it is automatically aggregated and anonymized.
8. International Data Transfers
TechNova Solutions serves clients internationally. If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and central operations are located.
For clients in the European Economic Area (EEA), United Kingdom, or other jurisdictions with data transfer restrictions, we implement appropriate safeguards including Standard Contractual Clauses (SCCs) approved by the European Commission to ensure your data receives adequate protection during international transfers.
9. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you.
- Correction: request correction of inaccurate or incomplete information.
- Deletion: request deletion of your personal information, subject to legal retention requirements.
- Portability: request your data in a structured, commonly used, machine-readable format.
- Objection: object to processing of your personal information for direct marketing purposes.
- Restriction: request restriction of processing in certain circumstances.
- Withdraw consent: where processing is based on consent, withdraw that consent at any time.
To exercise any of these rights, contact us at privacy@technova.support. We will respond to verified requests within 30 days.
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. TechNova does not sell personal information.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where required, provide additional notice through our website or direct communication.
We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have questions about this Privacy Policy, your personal data, or our data protection practices, contact us at: